Q: What if my parcel does not arrive?
We ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. Email us at firstname.lastname@example.org with your name and order number or call us Monday-Friday from 9:00 am-5pm EST (East Coast / Eastern Standard Time) at +1 (888) 632-8789.
Q:Will a signature be needed for my delivery?
Yes all packages require signature confirmation. For security reasons, MD Curvy Chic purchases will require a signature upon delivery. All purchases are shipped via USPS. To estimate the total delivery time for your purchase, see the Shipping Options section of our Boutique Policies. MD Curvy Chic cannot be responsible for unanticipated delays on Holidays or when an area has weather issues.
Q: What if I enter the incorrect ship to address?
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause days or weeks of delay or for your package to be delivered to the incorrect household. If an item is returned to mdcurvychic.com due to an incomplete or incorrect shipping address, the Customer will be responsible for the re-shipping costs associated, based on the package type used. However, if a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In this case, customers are subjected to a re-shipment fee equivalent to 90% of the original order total. Again, this only applies to orders that are delivered and not returned to us. It is prudent to enter your address precise and complete.
Q: What time will my order arrive?
Shipments take 2-6 days to arrive.
Q: Can I exchange an item?
Though we do not accept exchanges at this time, you can return an eligible item and repurchase a different size or item using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage. We do allow for returns of non-Final Sale items (see return policy for full details).
Q: Can I track my order?
You will receive an email with your USPS tracking number and information. Once your order has shipped, give usps.com at least a day to update their shipping information.
Q: Can I cancel my order?
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it. Please be sure to confirm the item colors and sizes in your shopping cart before completing the order.
Q: How do I enter a coupon code or store credit code?
On occasion we have sales, specials, a promotion code or a customer may have a gift card or store credit code. To use any of these types codes, once you are in Checkout, enter the code into the “Gift card or discount code” box and click Apply.